CRM future
Public
Trasforming data into action, can help marketers better serve customer interests.
Opening relations with customers help Enterprise 2.0 to survive in this century hard transformation process.
Nothing to do with old style stuff like sfa, marketing pseudo automation, pseudo-neural network etc.
Opening relations with customers help Enterprise 2.0 to survive in this century hard transformation process.
Nothing to do with old style stuff like sfa, marketing pseudo automation, pseudo-neural network etc.
Recent Activity
Items
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Read Bob Thompson’s Where is the Customer in Enterprise 2.0!! « Fredzimny's BlogCustomerThink Corp.Web 2.0 is about collaborative web applications that enable users to easily share content and network. This site is an example, because anyone can blog or add comments. Facebook is hugely popular for social networking among “friends,” LinkedIn allows business people to build ...
Fred Zimny
added
13 hours ago
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Will they ever grown to bits: CRM for Financial Services, Part 1: Unmet Potent « Fredzimny's BlogFinancial services firms have spent heavily on customer relationship management in the last 10 years, often adopting it with a defensive attitude: If our firm doesn’t invest in CRM, then we may lose customers to our competitors. Getting customer accounts was the primary goal, and automating ...
Fred Zimny
added
21 hours ago
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Check out Don Peppers and Martha Rogers latest book (and actually read it) « Fredzimny's BlogCheck out Don Peppers and Martha Rogers ...
Fred Zimny
added
30 hours ago
Comments
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Read Bob Thompson’s Where is the Customer in Enterprise 2.0!! « Fredzimny's BlogCustomerThink Corp.Web 2.0 is about collaborative web applications that enable users to easily share content and network. This site is an example, because anyone can blog or add comments. Facebook is hugely popular for social networking among “friends,” LinkedIn allows business people to build ...Fred Zimny added 13 hours ago
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Will they ever grown to bits: CRM for Financial Services, Part 1: Unmet Potent « Fredzimny's BlogFinancial services firms have spent heavily on customer relationship management in the last 10 years, often adopting it with a defensive attitude: If our firm doesn’t invest in CRM, then we may lose customers to our competitors. Getting customer accounts was the primary goal, and automating ...Fred Zimny added 21 hours ago
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How to apply Visual and Creative Thinking (or What We Learned From Peter Pan and Willy Wonka) from Kelsey Ruger’s « Fredzimny's BlogFor me an absolute eye opener about ways of thinking. Recommended for design thinkers and operational managersFred Zimny added 47 hours ago
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Check out Teemu Arina’s Real-time Web: Timeshifting Organizational Learning « Fredzimny's BlogHow learning has to be altered to remain effective Great slidedeckFred Zimny added 2 days ago
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See @ Ted: Stefana Broadbent about how intimacy is enabled by the internet « Fredzimny's BlogAbout motivation and hard work. One of the top TED videos of this yearFred Zimny added 2 days ago
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Started Sep. 30, 2008
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