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  Social media like Twitter change customer service - USATODAY.com

  TWITTER CUSTOMER SERVICE By Jon Swartz, USA TODAY SAN FRANCISCO — When Wes Harper's high-definition cable service went on the fritz a few months ago, he hopped on Twitter and tried to reach Comcast 's customer service reps. At the time, it seemed the best course of action, given ...

  S. Charles Balazs added 3 days ago

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  Are you a `meformer' or an `informer' on Twitter? - Breaking News - MiamiHerald.com

  Are you a `meformer' or an `informer' on Twitter? It seems like we have a hard time forgetting about the ``I'' in Twitter. That was the conclusion by two Rutgers professors who studied the content of 3,000 tweets sent by 350 Twitter users. The communication and information professors, Mor ...

  S. Charles Balazs added 6 days ago

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  Seesmic for Windows Launches

  Twitter’s Newest Desktop Client: Seesmic for Windows Launches Among Twitter desktop apps, Seesmic and TweetDeck are the two biggest, built using Adobe AIR , which allows them to work on multiple operating systems. However, AIR has limitations, since it essentially helps port rich Internet ...

  S. Charles Balazs added 11 days ago

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  Twitter.com Is Still the Most Popular Twitter Client - TweetDeck a Distant Second

  Twitter.com Is Still the Most Popular Twitter Client - TweetDeck a Distant Second Twitter's own homepage is still the most popular tool for users to update their status on Twitter. Around 46% of all updates are made directly on the site. Social media analytics and monitoring service Sysomos ...

  S. Charles Balazs added 13 days ago

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  Link by Link - Refining the Twitter Explosion With GPS - NYTimes.com

  Refining the Twitter Explosion DOES Twitter have a T.M.I. problem? And, no, I don’t just mean the Twitter users who share too much information about their lives, social, medical or otherwise. Simply put, there is way too much information on Twitter — lately, it defies navigation. In ...

  S. Charles Balazs added 2 weeks ago

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