Business Interaction Management (BIM)
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This is a twine on Business Interaction Management (BIM), a domain that we are currently exploring since this might become a major new paradigm for the coming generation of enterprises.
The technical definition of BIM is "The field of expertise that encompasses the planning, the design and the control of how a company's business processes interact with the (business) processes of other internal and external parties". A more elaborate description of this can be found in the "The case for Business Interaction Management (BIM)" item in this twine, that you can also read here: http://www.xpragma.com/english/content/pdf/XD-BIM-wp-E.pdf.
This is an open forum for discussion on the various aspects that relate to this concept. However, we want this to be a focused discussion platform. Therefore, the focus should be on the "process" aspect of things. In this twine, we are not interested in the specifics of interfaces, being the way these processes are exposed to the other parties. Neither are we interested in the process management itself, since, as can be read in above mentioned text, this is part of the BPM expertise.
Things that we are interested in include:
- How to handle contractual agreements in a dynamic environment involving multiple parties?
- How to define winning strategies in a multi-party context where conflicting interests exist?
- How to identify potential process improvements by looking at other parties' expectations?
- How to identify innovative approaches in fuzzy environments?
- How to identify win-win opportunities with partners?
The technical definition of BIM is "The field of expertise that encompasses the planning, the design and the control of how a company's business processes interact with the (business) processes of other internal and external parties". A more elaborate description of this can be found in the "The case for Business Interaction Management (BIM)" item in this twine, that you can also read here: http://www.xpragma.com/english/content/pdf/XD-BIM-wp-E.pdf.
This is an open forum for discussion on the various aspects that relate to this concept. However, we want this to be a focused discussion platform. Therefore, the focus should be on the "process" aspect of things. In this twine, we are not interested in the specifics of interfaces, being the way these processes are exposed to the other parties. Neither are we interested in the process management itself, since, as can be read in above mentioned text, this is part of the BPM expertise.
Things that we are interested in include:
- How to handle contractual agreements in a dynamic environment involving multiple parties?
- How to define winning strategies in a multi-party context where conflicting interests exist?
- How to identify potential process improvements by looking at other parties' expectations?
- How to identify innovative approaches in fuzzy environments?
- How to identify win-win opportunities with partners?
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Social media on the inside - KnowledgeBoardSocial media on the inside Social media on the inside Social media is most transformative when used inside the company, says Web 2.0 expert Leon Benjamin - and the implications are far reaching... Are customers suffering from ‘work rage’? This phenomenon hit the news as far back as 2001 ...
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12 Rules For Bringing 'Social' To Your Business | SocialComputingJournal.com12 Rules For Bringing 'Social' To Your Business Related Links Rarely do I take a negative viewpoint on new developments, especially in technology. But lately, with the seemingly runaway rise of highly successful social networks like Facebook and Twitter, it's become clear that adding the ...
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Wirearchy · Productivity in a Networked Era – Assessing ROII (Return on Investment in Interaction)Productivity in a Networked Era – Assessing ROII (Return on Investment in Interaction) Jay Cross and I recently co-authored this piece for CLO Magazine. . Today’s networked era requires a new way to make investment decisions that incorporates intangible assets and more accurately depicts ...
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Your Employees Are Your Customers, But Are They Buying? - HBR Now - Harvard Business ReviewYour best salespeople possess vast knowledge about how to connect with and motivate people--and perhaps take the company to the next level. But they rarely get to share their knowledge with senior managers. As a practitioner and student of business-to-business selling for more than half a ...
Marc Buyens
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The Return of the Non-Virtual Organization - Tom Davenport - HarvardBusiness.orgI can't tell you how many companies I have worked with that have encouraged or tolerated a large degree of geographic dispersal among employees and management teams. "We're virtual, and proud of it," one told me. "It doesn't matter where you live anymore," many employees of virtualized companies ...
Marc Buyens
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5 weeks ago
Comments
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67Business processes are not your businessoh yes, one more juicy self serving quote "chasing game without a guide leads one into the bush"Kurt Laitner added 3 months ago
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67Business processes are not your business"You are of course right, but you are a BPM-guy." when you say it like that I feel so objectified :-) "Most people really have problems handling conceptual things such as “processes”." you are right here, and I think the language is not helpful, nor is the precision required of a documented ...Kurt Laitner added 3 months ago
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Business processes are not your businessHello Kurt, Thanks for the comments. You are of course right, but you are a BPM-guy. Let me tell you a bit about the background of this. Several years ago, I participated as a coach in the e-Business Strategy training program of the Vlerick Leuven Gent Management School in Belgium. This was a ...Marc Buyens added 3 months ago
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67Business processes are not your businessof course slides don't tell the whole story, but what is an interaction, other than a complex process? perhaps we need a new meme to encourage new behaviors? is it a criticism of the implicit machine like nature of a defined process? isn't every box a 'go do something human and let me know when ...Kurt Laitner added 3 months ago
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The Enterprise 2.0 Recovery PlanOff-topic but a few of his ideas are interesting in the context of interactions within an organisation.Marc Buyens added 7 months ago
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Started Apr. 19, 2008
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