What happened in the Wave sandbox | Google Wave Developer Blog

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Tuesday, September 29, 2009 | 6:30 AM

My favorite day since we started the developer preview at Google I/O ? Aug 7th. Alexander Dreiling flew down to visit the Wave team from SAP's research lab in Brisbane. He showed us a 7 min video of Gravity , a Google Wave extension that facilitates real-time, collaborative development of business processes. I never thought I'd see grown men cry over business process modelling.

Why the tears? Alex, Kathrin Fleischmann (SAP Research) and Soeren Balko (SAP NetWeaver BPM development) built a demo that highlights the power of the Google Wave platform to make complex tools live and collaborative. In the video, many team members collaborate in real time to build a model. Each piece of the model is colored based on the person that added it. The team discusses the model. Someone adds another participant midway through the development. That person uses playback to catch up on what they missed. And there is even a robot that checks and fixes semantic errors. In the end, a manager checks the work on her iPhone. Even Lars was floored and he is not easily impressed!

Salesforce.com also gave the team a virtual pat on the back when they sent over this video showing the Service Cloud's rich customer support experience in Google Wave. A mobile phone customer starts a wave with a company-supplied support robot. The robot creates a tracking record and pulls rich help content into the wave based on the customer's comments. When the problem isn't solved, the robot seamlessly brings the matter to the attention of a live agent, who can see the wave embedded in a familiar tool and interact with it there. Private replies let the agent consult colleagues before responding to the customer. All in a single wave.

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