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Read Bob Thompson’s Where is the Customer in Enterprise 2.0!! « Fredzimny's Blog

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Read Bob Thompson’s Where is the Customer in Enterprise 2.0!! « Fredzimny's Blog
Description
CustomerThink Corp.Web 2.0 is about collaborative web applications that enable users to easily share content and network. This site is an example, because anyone can blog or add comments. Facebook is hugely popular for social networking among “friends,” LinkedIn allows business people to build networks of “contacts” and Twitter enable anyone to post anything to followers… up to 140 characters at a time.

For the most part Web 2.0 services were created for individuals and consumers, not for businesses. Now Enterprise Social Software is gaining acceptance as a kind of fork in the Web 2.0 road. Enterprise-grade applications are being launched (or in some cases re-branded) in two major flavors:
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http://fredzimny.wordpress.com/2009/11/07/read-bob-thompsons-where-is-the-customer-in-enterprise-2-0/#

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    • Fred Zimny Fred Zimny
      3 weeks ago


      CustomerThink Corp.Web 2.0 is about collaborative web applications that enable users to easily share content and network. This site is an example, because anyone can blog or add comments. Facebook is hugely popular for social networking among “friends,” LinkedIn allows business people to build networks of “contacts” and Twitter enable anyone to post anything to followers… up to 140 characters at a time.

      For the most part Web 2.0 services were created for individuals and consumers, not for businesses. Now Enterprise Social Software is gaining acceptance as a kind of fork in the Web 2.0 road. Enterprise-grade applications are being launched (or in some cases re-branded) in two major flavors:
      Personal Knowledge Management, Technology Trends, Knowledge Management, Networking with HUMANS for Dummies, Knowledge Platforms, Social Networking - Trends and Technologies, Call Center, Knowledge Management Twine, Social Media Marketing, CRM future
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