Business process reengineering - Wikipedia, the free encyclopedia

Description

Business process reengineering (BPR) is, in computer science and management , an approach aiming at improvements by means of elevating efficiency and effectiveness of the business process that exist within and across organizations. The key to BPR is for organizations to look at their business processes from a "clean slate" perspective and determine how they can best construct these processes to improve how they conduct business.

Business process reengineering is also known as BPR, Business Process Redesign, Business Transformation, or Business Process Change Management. Reengineering is a fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in cost, quality, speed, and service. BPR combines a strategy of promoting business innovation with a strategy of making major improvements to business processes so that a company can become a much stronger and more successful competitor in the marketplace.

The main proponents of reengineering were Michael Hammer and James A. Champy . In a series of books including Reengineering the Corporation , Reengineering Management , and The Agenda , they argue that far too much time is wasted passing-on tasks from one department to another. They claim that it is far more efficient to appoint a team who are responsible for all the tasks in the process. In The Agenda they extend the argument to include suppliers, distributors, and other business partners.

Re-engineering is the basis for many recent developments in management. The cross-functional team , for example, has become popular because of the desire to re-engineer separate functional tasks into complete cross-functional processes. Also, many recent management information systems developments aim to integrate a wide number of business functions. Enterprise resource planning , supply chain management , knowledge management systems, groupware and collaborative systems , Human Resource Management Systems and customer relationship management systems all owe a debt ...

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http://en.wikipedia.org/wiki/Business_process_reengineering