Customer Service Blunders | Prime Targeting

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Top 7 Customer Service Blunders

August 29, 2009 Money No Comments

Customers are Gods. This is the fundamental rule that any business owner teaches his employees. After all, it’s the customer that you have to satisfy in order to make your business flourish. However good your product maybe, if you don’t have the support and goodwill of your customers, you’re bound to be a loser. But some companies after reaching a high level of success lose their focus on customer satisfaction. The reasons are plenty ranging from over-confidence, bad management, corrupt practices etc. That is when they start falling. Here are some situations that seem to be a common occurrence with many customers.

“We packed the wrong commodity, that’s not our fault ma’m”

At a leading shoe retail outlet, I finalize a pair of red stilettos from a leading footwear manufacturing company and hand them over to the customer service rep for packing. After going home, to my dismay I find a pair of baby shoes in my pack! I take them to the shop immediately, and ask for a change, but they say that once the transaction is done, the deal is closed and they can do nothing about it. I approach the stiletto company and tell them the incident, but ah! They are too busy to have any time for looking into trivial transactions. So here I am with my pair of newly bought baby shoes adorning my showcase. Where else can I put a pair of shoes that are of no use to me?

I do agree that these days, customer service in general has improved a lot and retailers do accept the goods if there’s any complaint ,but there are quite a few of the above mentioned incidents happening with minor modifications here and there. ...

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