User-led Innovation: A New Framework for Co-creating

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This research seeks to develop a coherent framework for understanding the multiple theories and social practices associated with the emerging field of ‘user-led innovation’. It presents a synthesis of current user-led thinking which is informed by interviews with thought leaders, lead users and insights from the secondary literature. It uses this to develop a model of an emerging ‘User-led Services Ecology’, and explores its possible impact on CRC stakeholders. The research investigates how user-led practices generate business and social value through a major case study of the virtual world Second Life. It also canvasses a number of pathways for organisations to leverage the participation of their audiences, customers and citizens, in the interest of co-creating new services, media and knowledge.

The first section of the report attempts to answer the following:

􀂃 What are the key drivers of user-led innovation?

􀂃 How does user-led innovation affect organisations’ relationships with key stakeholders?

􀂃 What are the most effective strategies to engage user participation?

And the second section was constructed in response to these questions:

􀂃 What are the components of Second Life that engender the surge in user-led innovation?

􀂃 What are users of Second Life creating and experiencing?

􀂃 Who are Second Life’s ‘lead users’ in Australia and what activities are they engaged in?

This research seeks to develop a coherent framework for understanding the multiple theories and social practices associated with the emerging field of ‘user-led innovation’. It presents a synthesis of current user-led thinking which is informed by interviews with thought leaders, lead users and insights from the secondary literature. It uses this to develop a model of an emerging ‘User-led Services Ecology’, and explores its possible impact on CRC stakeholders. The research investigates how user-led practices generate business and social value through a major case study of the virtual world Second Life. It also canvasses a number of pathways for organisations to leverage the participation of their audiences, customers and citizens, in the interest of co-creating new services, media and knowledge.

The first section of the report attempts to answer the following:

􀂃 What are the key drivers of user-led innovation?

􀂃 How does user-led innovation affect organisations’ relationships with key stakeholders?

􀂃 What are the most effective strategies to engage user participation?

And the second section was constructed in response to these questions:

􀂃 What are the components of Second Life that engender the surge in user-led innovation?

􀂃 What are users of Second Life creating and experiencing?

􀂃 Who are Second Life’s ‘lead users’ in Australia and what activities are they engaged in?

Original URL Click to Edit

http://www.smartinternet.com.au/ArticleDocuments/121/User_Led_Innovation_A_New_Framework_for_Co-creating_Business_and_Social_Value.pdf.aspx

http://www.smartinternet.com.au/ArticleDocuments/121/User_Led_Innovation_A_New_Framework_for_Co-creating_Business_and_Social_Value.pdf.aspx