Survey finds big disconnect with high-tech gadgets, repairs - CNN.com

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The Pew Internet & American Life Project discovered in a survey released Sunday that 15 percent of people who had some piece of technology break down in the previous year were never able to get it repaired.

The figure was even higher for certain products. Almost a quarter of cell phone users said they never managed to get their device fixed. And among those who did resolve an issue, a higher percentage either corrected the problem themselves or sought help from friends or relatives rather than call customer service.

The Pew Internet & American Life Project discovered in a survey released Sunday that 15 percent of people who had some piece of technology break down in the previous year were never able to get it repaired.

The figure was even higher for certain products. Almost a quarter of cell phone users said they never managed to get their device fixed. And among those who did resolve an issue, a higher percentage either corrected the problem themselves or sought help from friends or relatives rather than call customer service.

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http://www.cnn.com/2008/TECH/11/17/broken.gadgets.ap/index.html?iref=mpstoryview

http://www.cnn.com/2008/TECH/11/17/broken.gadgets.ap/index.html?iref=mpstoryview