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The Four Stages of Customer Interaction
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Customer Engagement Strategies analyzes, assesses, designs and builds strategic customer experience and relationship programs and processes. Its Four Stages of Customer Interaction methodology is used to align Customer Experiences with Brand Promises through appropriate Business Processes. This results in customer interaction practices that are essential for longlasting, profitable customer relationships.
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Marc Buyens added to Business Interaction Management (BIM) 7 months ago
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